Search

On the Search page, you can search for all historical conversations and messages by entering the keyword.

On the Search page, you can search for all conversations and messages based on keywords. The search results include the customer/agent name and the message delivery time. You can also export the search result.

By default, the search result only includes conversations created within the last 30 days. Click “Sort” to modify the search result. The search result can be filtered based on the channel, channel account, conversation tag, agent name, customer name and satisfaction ratings.

From the search result, click on a conversation to see the details of the conversation, the number of times that the keyword appeared in the conversation, and the positions of the keyword in the conversation. Secondary search for historical messages in the conversation is supported.

In the conversation details page, you can also review the performance of the agent during the conversation.